Global Solutions Manager

Remote

Full Time

Global Solutions

Manager/Supervisor

Global Solutions Manager
Location: Remote
Schedule: Monday–Friday, 9 AM-5:30 PM

About Furnished Quarters
Furnished Quarters is one of the largest independently owned providers of temporary furnished apartments, serving clients at the intersection of hospitality, real estate, and design. With over 25 years of experience and a commitment to care, collaboration, and community, we deliver elevated stays with a deeply human touch. As a certified LGBTQ+-owned company, we are proud to create a workplace where individuality, respect, and growth are celebrated.

The Opportunity
We're looking for a hands-on, operationally minded Global Solutions Manager to lead and develop our Global Leasing team while supporting the broader objectives of the Global Solutions department. This role owns workflow, reporting, quality assurance, performance management, and continuous process improvement — ensuring exceptional service for clients, partners, and internal stakeholders. Working in close partnership with the Senior Director, Global Solutions, you'll also support global supply chain initiatives, partner relationship management, and cross-functional collaboration across Sales, Global Sourcing, Apartment Services, and Accounting. You'll serve as the primary escalation point for complex leasing, quality control, and partner issues, while providing hands-on support during periods of high volume or staffing transitions. This is an excellent opportunity for someone who thrives on building team capability, strengthening partner performance, and driving operational excellence in a fast-moving, global environment.

What You'll Do

Provide day-to-day leadership, coaching, and career development support to the Global Leasing Coordinators, including one-on-ones, KPI evaluations, and performance documentation
Monitor daily workload distribution, work queues, and lease pipelines to maintain service levels and operational efficiency
Perform routine audits of leases, financial transactions, Salesforce records, Oscar records, and operational documentation to ensure quality and compliance
Oversee complex lease transactions, renewals, extensions, early departures, and other non-standard leasing scenarios
Review lease agreements, reservation details, partner invoices, and financial documentation to ensure accuracy, profitability, and compliance
Monitor partner performance against Service Level Agreements (SLAs), identify trends, and recommend corrective actions
Partner with Apartment Services to proactively resolve pre-arrival issues, including inventory readiness, unit setup, and amenity discrepancies
Serve as the primary escalation point for complex lease issues, financial discrepancies, partner disputes, and operational exceptions
Support sourcing initiatives by identifying furnished and unfurnished housing solutions through existing and prospective supply partners
Develop and implement SOPs, workflow improvements, and automation opportunities to improve team efficiency
Ensure Salesforce and Oscar remain accurate systems of record, promoting data integrity and process compliance
Support recruiting, onboarding, and training of new Global Leasing team members
Maintain full independent ownership of assigned tasks (Asana) and report workflow, timelines, and roadblocks to the Senior Director, Global Solutions

What You Bring

Bachelor's degree in Business, Hospitality, or a related field
4+ years of experience within the furnished housing sector, including apartment procurement or supply chain operations
5+ years of experience managing people or teams
Demonstrated experience managing supplier relationships and vendor performance, including SLAs and quality metrics
Strong analytical and problem-solving skills, with the ability to interpret operational data and identify trends
Excellent organizational, time management, and communication skills
Experience leading cross-functional operational initiatives
Proficiency in Salesforce or a comparable CRM platform
Ability to read, write, speak, and understand English fluently
Proficiency in Microsoft Office Suite and the ability to learn company-specific software and systems

Preferred Qualifications

Experience collaborating with Accounts Payable and Accounting teams, including invoice processing, vendor payments, and reconciliations
Knowledge of global housing procurement or international supply chain operations
Multilingual skills
Entrepreneurial mindset with experience in a rapidly evolving operational environment

Additional Details
* This is a full-time, remote, exempt position
* The role requires extended periods of sitting, standing, and computer use, as well as regular verbal and written communication, with or without reasonable accommodation

Why Join Us
You'll be part of a close-knit team at a company that values your voice, encourages collaboration, and is committed to service excellence for both our guests and our employees.

Furnished Quarters is an Equal Opportunity Employer. We are committed to building an inclusive environment for all employees regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Global Solutions Manager

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