Guest Experience Specialist (Hotel Receptionist)

Dublin 2, Dublin, Ireland

Full Time

The Murphy

Mid Level

Guest Experience Specialist/Hotel Receptionist (Day/Evening)

Location: The Murphy – Dublin, Ireland
Schedule: Full-time | Rotating daytime and evening shifts, including 6:30am–3:00pm, 10:00am–6:30pm, and 2:30pm–11:00pm

The Opportunity

We’re looking for a warm, attentive, and service-driven Guest Experience Specialist to join our team at The Murphy in Dublin.

As a Guest Experience Specialist, you’ll play a key role in creating a welcoming, seamless experience for our guests throughout their stay. From arrivals and departures to concierge support, property readiness, and day-to-day operational needs, you’ll help ensure that every interaction reflects a high standard of hospitality.

This is a hands-on, on-site opportunity for someone who enjoys engaging with people, takes pride in creating exceptional guest experiences, and thrives in a dynamic hospitality environment.

What You’ll Do

Guest Experience & Hospitality

Warmly welcome arriving and departing guests and provide a friendly, professional presence at the Welcome Desk
Coordinate guest check-ins and check-outs efficiently and accurately
Assist guests with questions, requests, local recommendations, and other needs throughout their stay
Anticipate guest needs and provide thoughtful, personalized service
Respond to guest concerns professionally and work with the appropriate teams to support timely resolution
Maintain discretion and confidentiality when handling guest information and interactions

Property Operations & Readiness

Conduct routine walkthroughs of guest corridors, common areas, and other designated spaces to ensure property standards are maintained
Complete room inspections and support readiness activities as needed
Monitor property access, activity, and general safety throughout the shift
Maintain clean, welcoming, and well-presented communal spaces
Restock guest amenities and supplies as needed
Complete daily operational logs, inspection documentation, and detailed shift handover notes
Identify and escalate maintenance, safety, cleanliness, or guest-impacting concerns

Service & Vendor Coordination

Coordinate with Housekeeping and Maintenance partners to support property cleanliness, presentation, and preventative maintenance standards
Partner with Facilities, Food & Events, Security, and other service providers to support smooth day-to-day operations
Assist with coordinating guest experiences, property activities, and events as required
Communicate operational needs and follow up with internal teams and external service partners to ensure issues are resolved

Systems, Communication & Teamwork

Monitor the internal support ticketing platform and respond promptly to incoming guest inquiries, operational requests, and assigned tasks
Maintain accurate and timely documentation of guest and operational activity
Provide clear and detailed handovers to colleagues between shifts
Use hotel management systems, productivity tools, and mobile inspection platforms to support daily operations
Collaborate closely with Guest Experience colleagues, leadership, and service partners to maintain consistent service throughout the property

What You Bring

2+ years of relevant experience in hospitality, guest relations, front office, customer service, or a similar guest-facing environment
A genuine passion for hospitality and delivering thoughtful, high-quality guest experiences
Strong written and verbal communication skills in English
Excellent organizational, prioritization, and time-management skills
Ability to manage multiple priorities and remain composed in a fast-paced, guest-facing environment
Strong judgment, initiative, reliability, and problem-solving skills
Ability to work independently while collaborating effectively with colleagues and service partners
Comfort using hotel management systems and productivity platforms; experience with systems such as StayNTouch, UniFocus, Microsoft 365, or Google Workspace is an advantage
Ability to prepare clear and detailed operational and shift handover reports
A third-level qualification is preferred, or an equivalent combination of relevant education and professional experience
Flexibility to work rotating daytime and evening shifts and adapt to operational coverage requirements

Schedule & Flexibility

This is a full-time, on-site position based at The Murphy in Dublin, Ireland.

The role operates on a structured roster with shifts that may include:

6:30am–3:00pm
10:00am–6:30pm
2:30pm–11:00pm

Because hospitality operations can change based on guest and business needs, flexibility is an important part of this role. Team members may be asked to work different rostered shifts to support colleague leave, peak occupancy periods, events, and other operational requirements.

Physical & Work Requirements

This is an active, on-site hospitality role that involves regular movement throughout the property. Responsibilities may include:

Standing and walking for extended periods during a shift
Walking between property levels and using stairs as required
Moving or lifting supplies and other items weighing up to approximately 11 kg (25 lbs.)
Operating front desk and other standard workplace equipment
Conducting room and property inspections
Performing light presentation and upkeep tasks, such as wiping surfaces, hoovering, mopping, and restocking supplies
Carrying out routine property and safety checks

Privacy & Confidentiality

The Guest Experience Specialist is expected to maintain a high degree of professionalism and discretion. This includes protecting guest personal information, respecting guest privacy, and handling confidential operational information in accordance with company policies and applicable data protection requirements.

Why Join Us

At Furnished Quarters, hospitality starts with people. You’ll join a collaborative team where your ideas, service mindset, and contribution to the guest experience matter.

We value our five Core Values—Challenge, Collaboration, Care, Career, and Community—and strive to create an environment where employees can contribute, develop, and grow.

Furnished Quarters is committed to equal opportunities in employment and to fostering an inclusive workplace. Employment decisions are made based on the requirements of the role, relevant qualifications, skills, experience, and business needs, without unlawful discrimination on any ground protected under applicable Irish employment equality legislation.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Are you currently legally entitled to work in Ireland and able to provide valid documentation confirming your right to work?*

Are you available to work a full-time schedule of five days over seven?*

This is a full-time, on-site role at The Murphy in Dublin and requires flexibility to work a rotating roster covering daytime and evening shifts. Typical shifts may include 06:30–15:00, 10:00–18:30, and 14:30–23:00. Are you available and willing to work across these shifts as required?*

Are you available to work weekends as part of your regular roster?*

Are you available to work public holidays when required as part of your roster?*

This is an on-site position at The Murphy in Dublin. Are you able to work on-site for all scheduled shifts?*

Do you have at least 2 years of professional experience in hospitality, guest relations, front office, customer service, or a similar guest-facing environment?*

Are you able to communicate effectively in English, both verbally and in writing, at the level required to assist guests and complete written shift handover reports?*

This is an active, on-site hospitality role that involves standing and walking for extended periods, moving throughout the property and using stairs, conducting room and property inspections, performing light presentation and upkeep tasks, and occasionally moving or lifting items weighing up to approximately 11 kg.

Are you able to perform the essential duties of the position, with reasonable accommodation where applicable?*

Please briefly describe your experience using hotel/property management systems or workplace technology such as StayNTouch, UniFocus, Microsoft 365, Google Workspace, ticketing systems, or similar platforms.*

The pay range for this position is €20.79 to €22.35 per hour. If selected, are you willing to accept compensation within this range?*

Certification and Acknowledgment

I certify that I have read and understand the applicant instructions provided with this employment application. I confirm that the information and statements provided by me in this application and in any supporting materials are, to the best of my knowledge and belief, true, complete, and accurate.

I understand that providing false or materially misleading information, or deliberately omitting material information relevant to my application, may result in my disqualification from consideration for employment. If such information is discovered after employment begins, it may result in appropriate action, up to and including termination of employment, subject to applicable law and Company policies and procedures.

I understand that submitting this application does not constitute an offer or guarantee of employment. Any offer of employment will be subject to the terms and conditions communicated by the Company and, where applicable, the execution of an employment contract and completion of any required pre-employment checks.

I understand that information provided as part of my application will be processed for recruitment and employment-related purposes in accordance with applicable data protection law and the Company's applicable privacy notice.

By selecting "Yes" below, I confirm that I have read, understand, and agree to the above Certification and Acknowledgment.*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application

Please Note:

If you have any concerns or suspect fraudulent communication, please review our Recruitment Fraud Notice for more details. Thank you for your interest in Furnished Quarters.