Senior Director, Operations

New York, NY

Full Time

New York

Senior Manager/Supervisor

Senior Director, Operations
New York, NY (On-site, Full-Time)

About Furnished Quarters
Furnished Quarters is the largest independently owned and operated provider of global temporary housing. With over 25 years of experience, we offer stylish, fully furnished apartments for business and leisure travelers staying 30 days or more. Our mission is to create a home away from home that is both elevated and seamless, supported by our Core Values of Care, Collaboration, Community, Challenge, and Career.

The Opportunity
We are seeking a Senior Director, Operations to provide strategic leadership across our core markets, including New York, New Jersey, White Plains, Massachusetts, and California, as well as the Guest Services and Apartment Services departments.

This in-office position is based in New York, Monday through Friday, and participates in the Manager On-Call Program rotation. The Senior Director supports the Vice President of Operations and plays a key role in driving operational excellence, efficiency, and accountability across all regions. This leader strikes a balance between strategy and hands-on execution, ensuring consistent service standards, fostering cross-departmental collaboration, and delivering an exceptional guest experience. Regular travel to other Furnished Quarters markets is required.

What You’ll Do

Lead and develop Operations Managers or Directors across all markets, the Director of Guest Services, and the Apartment Services Manager.
Ensure operational consistency and service excellence in apartment readiness, housekeeping, and maintenance performance.
Develop, monitor, and evaluate Key Performance Indicators (KPIs) to measure success and inform decision-making.
Partner with Sales, Global Solutions, and Accounting to align operational readiness and service delivery with company goals.
Manage multi-market budgets, ensuring fiscal responsibility and cost efficiency.
Oversee vendor relationships, ensuring quality, performance, and compliance with service-level agreements.
Champion cross-department collaboration, process improvement, and technology adoption to enhance efficiency and communication.
Serve as the escalation point for high-impact guest or client issues, ensuring professional and timely resolution.
Conduct regular field visits across markets to engage teams, evaluate performance, and uphold company standards.
Provide leadership during periods of peak volume, crisis response, or service escalation to maintain continuity and guest satisfaction.

What We’re Looking For

Bachelor’s degree in business administration, Hospitality Management, or a related field.
Minimum of 10 years of progressive operations leadership experience in multi-market corporate housing, hospitality, or serviced apartments.
Proven success managing senior-level leaders and geographically dispersed teams.
Strong analytical, problem-solving, and decision-making skills with experience using KPIs to drive performance.
Excellent communication and interpersonal skills with the ability to coach, influence, and collaborate across teams.
Experience managing budgets, vendors, and large-scale operations.
Proficiency in Microsoft Office and familiarity with Salesforce, Oscar, and Asana.
Strategic thinker with the ability to lead hands-on in a fast-paced environment.
Ability and willingness to travel regularly across all Furnished Quarters markets.

Why Join Us
At Furnished Quarters, we are more than a place to work. We are a team united by shared values and a commitment to excellence. You will join a culture that values innovation, collaboration, and continuous improvement, with opportunities to make a tangible impact on both our operations and our guest experience.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Cover Letter*

LinkedIn Profile URL:*

Earliest start date?*

How did you hear about this opportunity with Furnished Quarters?*

Do you possess a Bachelor’s Degree in Business Administration, Hospitality Management, or a related field?*

Do you have a minimum of 10 years of progressive experience in operations leadership within the corporate housing, serviced apartment, or hotel industry?*

Have you led multi-departmental operational teams, such as Guest Services, Apartment Services, or Field Operations, across multiple locations or markets?*

Do you have experience managing department heads or directors and conducting performance evaluations and professional development planning?*

Do you have experience establishing, monitoring, and reporting on Key Performance Indicators (KPIs) to measure operational success?*

Do you have experience developing and implementing Standard Operating Procedures (SOPs) to ensure compliance with policies and brand standards?*

Have you managed departmental budgets, made purchasing decisions, or overseen financial aspects of operations or service delivery functions?*

Have you directly resolved escalated guest or client issues in a hospitality or housing operations environment?*

Do you have experience coaching, training, and supervising a team of direct reports across multiple levels (such as specialists, coordinators, or supervisors)?*

Are you able to participate in the After-Hours Manager On-Call rotation, including evenings, weekends, and holidays?*

Do you have experience using Asana (or a comparable project management tool)?*

Are you proficient in Microsoft Office 365 applications (Excel, Word, Outlook)?*

Do you have experience using Salesforce, Oscar, or a comparable CRM or property management platform?*

This role is based in our New York office and requires working on-site, Monday through Friday, from 9:00 AM to 5:30 PM EST as core hours. Can you meet this requirement?*

Are you willing and able to travel to other Furnished Quarters market locations (e.g., Massachusetts, New Jersey, California, Connecticut, etc.) as needed?*

Are you legally authorized to work in the United States? Will you now or in the future require sponsorship for employment visa status (e.g., H-1B, TN, etc.)?*

Can you perform the essential functions of the job with or without reasonable accommodation?*

What is your desired base salary?*

Certification and Acknowledgment:

I hereby certify that I have fully read, understand, and agree to the applicant instructions provided with this employment application. I further affirm that the answers and statements made by me in this application and any supplemental materials provided are true, complete, and accurate to the best of my knowledge and belief.

I acknowledge that any false information, misrepresentations, or omissions made in this application, whether intentional or unintentional, may disqualify me from further consideration for employment and, if discovered after employment, may result in immediate termination, regardless of the time elapsed before discovery.

I understand that this employment application is for evaluation purposes only and does not constitute an offer or promise of employment. If hired, I understand that my employment is "at-will," meaning that both the Company and I have the right to terminate the employment relationship at any time, with or without cause or notice, and for any lawful reason. I further understand that no employee or representative of the Company has the authority to alter or enter into any agreement for employment for a specified period unless it is in a written agreement signed by an authorized representative of the Company.

By selecting "Yes" below, I acknowledge and agree that this application, along with any related documents or representations, does not constitute a contract or guarantee of continued employment, and I consent to the use of this application for its intended purpose.*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application

Please Note:

If you have any concerns or suspect fraudulent communication, please review our Recruitment Fraud Notice for more details. Thank you for your interest in Furnished Quarters.

Senior Director, Operations

Apply for this position