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Client Relationship Specialist

Company Overview

Furnished Quarters is the largest, independently owned and operated suppliers of global temporary housing, offering over 100,000 fully furnished apartments in more than 800 cities worldwide.

Headquartered in Manhattan, the company offers a core inventory of 1,500+ stylishly designed, strategically located, and completely furnished apartments in New York City, White Plains, New Jersey, Massachusetts, California, and Connecticut. Through formal national and global partnerships, we offer access to a wide portfolio of furnished apartments around the world.

Job Summary

The Client Relationship Specialist supports the Sales and Guest Service teams, assisting as needed to book corporate client reservations and to provide solutions to our in-house guest requests.  Duties include, but are not limited to: assisting in the sales process; qualifying leads, processing sales/lease paperwork, arranging trade show setups, coordinating client events, processing guest service requests, and conducting apartment tours with prospective clients.   

ESSENTIAL FUNCTIONS

  • Acts in accordance with all Furnished Quarters Core Values.
  • Answers and qualifies incoming telephone calls, emails and inquiries related to sales efforts.
  • Coordinates and books travel arrangements for Sales Team members.
  • Manages calendars for the team, schedules conference rooms and sets up internal conference calls and virtual meetings.
  • Assists with the completion and processing of Sales team expense reports.
  • Prepares Sales Portfolios for client meetings and presentations.
  • Sets up meetings for internal teams as well as external clients.
  • Registers and coordinates details for large trade shows, conferences as well as smaller organization meetings that are local, national or international.
  • Researches new industry events and trade shows, generates/updates tradeshow calendar details and budgets.
  • Conduct tours of apartments to potential clients/guests.
  • Highlights apartment/property features during tours and answer any questions the client may have.
  • Maintain up to date knowledge of the locations, building features, services and amenities of all apartments.
  • Provide superior customer service to guests/clients and resolves all service requests and deficiencies, following up with guests to ensure satisfaction.
  • Assists the Guest Service team with all duties to support guest arrivals, departures and in-house needs.
  • Maintains relationships with assigned partners and properties to assist with facilitating guest needs and apartment maintenance and upkeep effectively.
  • Participates in the on-call after-hours program.
  • Administrative and sales support to Executive Vice President and Sales.
  • Maintains information accurately across all departments and systems including but not limited to Salesforce, Oscar.
  • Maintains a professional appearance and cordial attitude to clients and colleagues at all times.
  • Ability to report to the primary office location daily to complete work assignments.

Qualifications and Skills

  • Bachelor’s degree in Hospitality, Business, Communications or related field required.
  • High School Diploma or equivalent.
  • 2 - 3 year’s administrative or sales support experience in the hospitality, apartment management, and the real estate industry is preferred.
  • Multi-lingual skills are highly desirable.
  • Ability to read, write, speak, and understand the English language fluently to communicate with management, clientele, and co-workers.
  • Proficient in all Microsoft applications including Excel/Word/MS Outlook.
  • Experience with Oscar and SalesForce preferred.
  • Flexibility to work overtime as dictated by business and operational demands.

Benefits and Perks

Medical, Dental, Vision, Life Insurance, Long Term & Short Term Disability, Medical FSA, Commuter Benefits, 401k with Company Matching.

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