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Reservations Administrator

Company Overview

Furnished Quarters is the largest provider of temporary furnished apartments in New York City, with a growing portfolio of stylish, conveniently located residences in more than 800 cities around the world. The company, established in 1998 in New York City by brothers Steven and Gary Brown, currently serves more than 5,500 clients, ranging from top Fortune 500 corporations to small businesses. In late 2015, Furnished Quarters opened Q&A Residential Hotel in Lower Manhattan to offer nightly and weekly stays in full-sized apartments. Distinguished by their urban contemporary design and prime locations, our apartments provide an authentic residential experience for business or leisure travelers. 

Job Summary

The Reservations Administrative Assistant is responsible for administrative support of the Reservations department to include, but not limited to entering reservations, updating and auditing the FQ Live property management database and managing the Notice-to-Vacate process. The Reservations Administrative Assistant must be detail-oriented and highly organized, with the ability to multi-task.

Responsibilities and Duties

  • Administrative support of the Reservations department.
  • Manages the Notice-to-Vacate process.
  • Inputs and updates guest reservations and audits the FQ Live Property Management database.
  • Update reservations with extensions, early departures, rate changes, and other changes in Sales Force.
  • Provide excellent customer service to guests/clients.
  • Answer all incoming calls in a friendly and efficient manner.
  • Input reservations into property management software (OSCAR) with precision and accuracy.
  • Input, update and audit property management database (FQLive) with precision and accuracy.
  • Manage Notice-to-Vacate process for Manhattan apartments, though assistance with other markets may be required.
  • Create and send out reports as needed to Sales/Reservations teams.
  • Maintain well-documented, accurate, organized and up to date information.
  • Strong ability to multi-task when needed as well as efficiency in the operating of multiple computer programs at a given time.
  • Maintains a professional appearance and cordial attitude to all guests, employees, and staff members at all times.

Qualifications and Skills

  • Bachelor’s degree preferred.
  • High School Diploma or equivalent required.
  • 1 - 2 years previous administrative experience.
  • Experience in the hospitality, apartment management and/or the real estate industry is preferred.
  • Exceptional communication skills.
  • Experience with Microsoft Office (Outlook, Word, Excel).

Benefits and Perks

  • Medical, Dental, Vision, Life Insurance, Long Term & Short Term Disability, Medical FSA, Commuter Benefits, 401k with Company Matching.
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