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Leasing Sales Specialist

Company Overview

Furnished Quarters is the largest provider of temporary furnished apartments in New York City, with a growing portfolio of stylish, conveniently located residences in more than 800 cities around the world. The company, established in 1998 in New York City by brothers Steven and Gary Brown, currently serves more than 5,500 clients, ranging from top Fortune 500 corporations to small businesses. In late 2015, Furnished Quarters opened Q&A Residential Hotel in Lower Manhattan to offer nightly and weekly stays in full-sized apartments. Distinguished by their urban contemporary design and prime locations, our apartments provide an authentic residential experience for business or leisure travelers.   

Job Summary

The Leasing Sales Specialist leases temporary furnished apartments for individual travel in the assigned market by utilizing selling techniques, answering incoming calls, responding to emails and confirming lease details. This role requires high-touch customer service and Leasing Specialists must possess the ability to close deals and meet or exceed quarterly sales revenue production goals.

Responsibilities and Duties

  • Maintain knowledge of all apartments and properties, rates and amenities.
  • Answer incoming telephone calls and online inquiries for apartment rentals.
  • Build rapport with clients, sell the appropriate apartment through the use of qualifying, negotiate terms and close the deal.
  • Responsible for achieving a minimum of 85% of sales revenue goals and 100% of activity and productivity goals, as established by management, and possess a strong desire to exceed sales goals.
  • Responsible for accurately preparing lease paperwork and other administrative duties pertaining to leases and reservations, including processing any special guest requests and ensuring guest reservations are updated accordingly.
  • Maintains potential and current guest profile information.
  • Follows up with any guest related questions or issues to assure guest satisfaction.
  • Conducts apartment tours with clients.
  • Ability to work a flexible schedule including weekend shifts.

Qualifications and Skills

  • Bachelor’s degree preferred.
  • High School Diploma or equivalent required.
  • At least two years previous sales, hotel reservations or building leasing experience required.
  • Must have a professional telephone manner.
  • Multi-lingual skills are highly desirable.
  • Ability to read, write, speak, and understand the English language to communicate with management, clientele, and co-workers.
  • Computer Literate (Microsoft Office).
  • Strong ability to multi-task when needed as well as efficiency in the operating of multiple computer programs at a given time.
  • Flexibility to work schedules to include evenings and weekends as dictated by business and operational demands.

Benefits and Perks

  • Medical, Dental, Vision, Life Insurance, Long Term & Short Term Disability, Medical FSA, Commuter Benefits, 401k with Company Matching.
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